TERMS & CONDITIONS & DISCLAIMER
AGREEMENT
By browsing the Website, or placing an Order, you unconditionally and irrevocably agree to these Terms and Conditions as set out below.
OTHER WEBSITES
This Website may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this website without written permission.
SECURE DATA
Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this Website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security.
CANCELLATION & REFUND POLICY - TRAINING PLANS, CONSULTATIONS & CHALLENGE BOOKINGS
Personal contracts and agreements are to be signed within our coaching app prior to the delivery of any programming.
On commencement of signing up with Tia Wells Health Programs and packages, a strict 48 hour cancellation policy applies to all sessions pre-booked and paid for 16 week based, 1-1 PT sessions, consultations, and booked session time slots, not Inclusive of challenge programs. If the session is cancelled prior to 48 hours, these sessions can be rescheduled for another time that suits both parties, but unfortunately if it is cancelled last minute, within the 24 hours, the session will still be charged regardless.
All other Challenges, online sessions, packages, and consultations have non-refundable cancellation policy.
If you cannot make a booked appointment for personal reasons, other than stated above in the 1-1 PT sessions, within the policy, Tia Wells Health Is not liable for that loss.
If for any reason, at fault of Tia Wells Health, a session needs to be cancelled due to personal reasons on 1-1 PT sessions only, this will be re scheduled between the coach and the client.
All challenge programs will be scheduled for allocated times and dates, but if for personal reasons, our coach cannot proceed with that day's training, the session will still proceed, without the live recording.
We understand that life happens, and sometimes we need to cancel or reschedule our session. Compassionate grounds are considered here on an individual basis, and only a decision will be made by Tia Wells based on this.
Before commencement, all programs and packages are to be pre-booked, and paid in full.
STORE PRODUCTS RETURN & REFUND POLICY
100% money back guarantee applies to any products you purchase that do not perform to your expectations and can be returned within 30 days for a full refund; simply contact us to arrange a return shipping label at no cost to you, return the product to us and we will refund you the price of the goods including shipping for that item.
CHANGE OF MIND - if you purchase and receive a product but change your mind or if you ordered incorrectly, a $12 return shipping fee will apply. Simply call us to arrange a return shipping label, alternatively you can pay for return postage to us (non-refundable). Once received and as long as the product is unused and in it's original packaging, we will arrange a full refund, credit to your account or exchange for another product.
DEFECTIVE GOODS - claims must be lodged via phone, our website or email within (30) thirty days of the purchase date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered. We will supply you with a return shipping label, at no cost to you.
HOW TO RETURN YOUR ITEM
1. Contact us via email at hello@tiawells.com or telephone on 0421 781 344. We will explain how to go about your return request and record all the necessary product return information.
2. We will arrange a return label (Change of mind returns - at your cost; Defective items - at our cost) that you need to attach to the item, which can then be dropped off at any Australia Post outlet.
3. As soon as the return has been received, a replacement product will be sent to you or a refund will be issued.
IMPORTANT
Any returns must be received by Tia Wells within (30) thirty days of the claim being made. Replacement product will only be shipped after the faulty item has been received by Tia Wells unless stated otherwise by Tia Wells.
Refunds for returns will be processed by Tia Wells within 72 hours of receiving the item at our warehouse. It can then take up to 48 hours for money to credited by the bank into the customer account.
For items that do not require return, refunds will be processed within 24 hours by Tia Wells. It can then take up to 48 hours for money to credited by the bank into the customer account.
All Refund claims made within the 30 day period, will be issued in the method by which they paid.
If you feel that your return falls outside of our policy, we encourage you to contact us on 0421 781 344 to confirm if your return can be accepted. Remember it’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.
DISCLAIMER
We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Website or to its availability, functionality or performance, except as otherwise provided under this Agreement or any applicable law.
We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this Website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this Website or the information that it contains.
The use of the information on this Website is at your own risk. To the extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.
You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this Website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Website, any information that you provide to us via this Website or any damage that you may cause to this Website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the anti-trust legislation.
This Website’s content is not a substitute for direct, personal, professional medical care and diagnosis. None of the nutrition plans or Tia Wells fitness program’s from the Website should be performed or otherwise used without clearance from your physician or health care provider first. The information contained within is not intended to provide specific physical or mental health advice, or any other advice whatsoever, for any individual or company and should not be relied upon in that regard. We are not medical professionals and nothing on this website should be misconstrued to mean otherwise.
There may be risks associated with participating in activities mentioned on the Website for people in poor health or with pre-existing physical or mental health conditions. Because these risks exist, you will not participate in any programs available at tiawells.com if you are in poor health or have a pre-existing mental or physical condition. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such dietary activities. These risks may also exist for those who are currently in good health right now.
As with any fitness program you assume certain risks to your health and safety. Any form of fitness program can cause injuries, and Tiawells.com is no exception. It is possible that you may become injured doing the exercises in your program, especially if they are done with poor form. Like any other exercise program, this does involve a risk of injury. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities. These risks may also exist for those who are currently in good health right now.
Tia is not a medical doctor, nutritionist nor dietician. Her advice whether it be on the Website, in her nutrition plans, fitness programs or via her email coaching is intended as a substitute for medical advice. You must consult your doctor before beginning ANY nutrition plan or fitness program. You are using the programs on TiaWells.com and coaching at your own risk and Tiawells.com is not responsible for any injuries or health problems you may experience or even death as a result of using Tiawells.com programs.
tiawellshealth.com.au reserves the right to make changes to these Terms and Conditions without notice.